![]() ![]() ![]() ![]() In the spirit of Customer Obsession, our colleagues searched for a way to enable members of our GBDA team to connect virtually to guide hatchery employees through the installation process. The customer was keen to get the device installed despite the challenge presented of not having any Zoetis experts on site. In our quest to address a critical need for a long-standing customer, we not only installed the first Inovoject NXT biodevice in Argentina, we installed it using new technology," said Juan Sangineto, Zoetis Technical Service Representative. "Finding innovative ways to serve our customers like this underlines our commitment to customer relationships and helps strengthen our business." “The installation of this device was a challenge we've never seen before. The Inovoject NXT, which was procured to increase productivity for the business, was sitting idle because the local COVID regulations had forbidden any incoming travel, preventing Zoetis technical colleagues from managing the installation. The hatchery recently signed a contract for a new Zoetis Inovoject NXT poultry vaccination device that had not been installed yet. In 2020, as COVID-19 closed much of the world to travel, a Zoetis customer in Argentina found its operations at a temporary standstill. ![]() Our Global BioDevice & Automation (GBDA) team is no exception: when a customer in Argentina wanted to install a new Zoetis Inovoject NXT vaccination device for its hatchery despite travel restrictions and other limitations, our colleagues found a way to deliver. Whether it's adopting new ways of working, embracing new technology to connect with and support our customers, our colleagues have shown their agility and resilience in myriad ways. One of the major themes that has emerged throughout the pandemic has been the importance of embracing change. Leveraging virtual technology to keep customers connected during COVID-19 ![]()
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